To initiate a refund, please contact our team at customercare@loveofivy.com, quoting your order number, the item(s) you wish to return, and a brief explanation of why the item was unsuitable.

If you have purchased a Love of Ivy item through one of our authorised stockists, all returns, exchanges, or faulty item enquiries must be handled directly with the store of purchase. As an independent retailer, they will assist you in accordance with their own store policy.

Full-Price Items

Items purchased at full price or on pre-order are eligible for a full refund within 14 days of delivery. Please note that orders placed using a discount code during a promotional period are not eligible for a refund.

Sale Items

Sale items are subject to a strict no returns policy, unless the item is deemed faulty.

Return Eligibility

To be eligible for a refund, items must meet the following conditions:

• Items must be in original condition, with all tags attached, and must not have been worn, altered, or washed.
  
• Items must be free of any marks or stains, including makeup, deodorant, or perfume. Unfortunately, items returned with visible marks cannot be accepted.
  
• Items must not have been used in photoshoots, social media posts, or for commercial or personal promotion.
  
• All original packaging, including garment bags, must be returned.
  
• E-boutique credits are non-refundable and will remain valid for 3 years from the date of issue.
  

Shipping and Return Costs

Please note that initial shipping charges are non-refundable, and return postage costs are the responsibility of the customer, unless the item is deemed faulty.

We recommend using a tracked delivery service and retaining your tracking number, as Love of Ivy cannot be held responsible for returns lost in transit.

Return Conditions

To ensure a smooth return process, please notify us within 14 days of delivery if you wish to return a full-price item (see sale terms above). All items must be returned in an unworn, as-new condition, including any promotional items received with your order.

If a garment does not meet the return conditions, we reserve the right to refuse the return or apply a partial deduction to the refund.

Once your return has been received and inspected, a refund (minus shipping costs) will be processed to your original payment method.

In the unlikely event you receive a faulty or incorrect item, please contact us as soon as possible at customercare@loveofivy.com. Include your order number, a brief description of the issue, and a photo or two showing the fault or incorrect item.

Goods are classified as faulty if they arrive damaged, or if a manufacturing defect occurs within six (6) months of purchase. Please note that items damaged due to wear and tear are not considered faulty.

If you’ve received the wrong item, our customer care team will promptly assist in organising the correct replacement to be sent to you.

For information regarding international purchases, duties, and return processes, please refer to our International Orders page located in the website footer.