PRIVACY POLICY
This Privacy Policy outlines how Love of Ivy collects, stores, uses, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act").
By using our website www.loveofivy.com.au, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Contact Us
Love of Ivy is the data controller for the purposes of applicable privacy laws.
You can contact us regarding your personal information at: info@loveofivy.com.au
2. Consent
By accessing or using our Website, purchasing from us, or engaging with us through social media or email, you agree to the terms of this Privacy Policy and consent to the collection, storage, and use of your personal information as outlined below.
3. What Information We Collect
Personal Information
We may collect personal information from you, including:
- Your name, email address, postal and billing address, and phone number
- Payment and transaction details
- Account login details (if you create an account)
- Purchase history and preferences
- Enquiries or feedback submitted through our contact forms or customer service channels
Non-Personal Information
We may also collect non-identifiable information such as:
- Browser type, device type, and operating system
- IP address and general location data
- Website usage and traffic patterns
- Referral sources and activity on our Website
We may also obtain information about you from third-party services (for example, marketing platforms or social media integrations) to help improve your experience.
4. Why We Collect Your Information
We collect, store, and use your information to:
- Process and fulfil your online orders and deliver your products
- Communicate with you about your order or any enquiries
- Provide updates, promotions, or newsletters (you may opt out anytime)
- Improve our Website, services, and customer experience
- Manage returns, refunds, and exchanges
- Ensure website security and fraud prevention
- Comply with legal and regulatory obligations
If you do not provide certain personal information, we may not be able to complete your transaction or provide you with the requested service.
5. Sharing Your Information
We respect your privacy and will not sell or trade your personal information.
However, we may share it with trusted third parties where necessary to operate our business, such as:
- Shipping and logistics providers
- Payment processors and financial institutions
- Website and IT support providers
- Marketing and analytics services
- Legal or regulatory authorities when required by law
Some of these third-party providers may be located outside Australia, including in countries such as the United States, United Kingdom, or other regions where our service partners operate. We take reasonable steps to ensure your data is handled securely in line with Australian privacy standards.
6. Storage and Security
We take reasonable measures to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.
Your data may be stored electronically on secure servers managed by our trusted hosting and technology partners.
While we strive to maintain a secure environment, no online transmission is completely secure. If you believe your personal information has been accessed without authorisation, please contact us immediately at info@loveofivy.com.au.
7. Access, Correction and Deletion
You may request access to, correction, or deletion of your personal information at any time by contacting us at info@loveofivy.com.au.
We will take reasonable steps to verify your identity before making any changes.
If you opt out of marketing emails, we will still send necessary updates relating to your orders or account.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content.
Cookies may collect non-personal information such as your browser type, pages visited, and time spent on the Website. You can manage or disable cookies through your browser settings, but this may affect the functionality of our site.
We may also use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our Website.
9. Third-Party Links
Our Website may include links to third-party websites or social platforms.
Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will always be available on our Website.
By continuing to use our Website, you agree to be bound by the updated terms.
11. Complaints or Concerns
If you have any concerns about the way we handle your personal information, please contact us at info@loveofivy.com.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Last Updated: 29/10/2025